Refund policy
Return & Refund Policy
We want you to be happy with your Kawaii Esquire purchase. Please review the information below before requesting a return.
30-Day Return Policy
For eligible non-personalized items, you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition in which you received it
- In its original packaging, when applicable
- Accompanied by your receipt or other proof of purchase
Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.
Personalized & Custom Products
Products personalized or customized specifically for you cannot normally be returned or exchanged for a change of mind, personalization error submitted by the customer, or similar reasons.
However, if your personalized product arrives damaged, defective, or incorrectly produced compared with the personalization information you submitted, please contact us. We'll review the issue and, when appropriate, arrange a replacement or refund.
Made-to-Order Products
Many Kawaii Esquire products are produced especially for you after your order is placed.
For non-personalized made-to-order products, return eligibility will follow the applicable return terms stated on the product page and in this policy.
Personalized or custom-made products are subject to the personalized-product terms above.
Final-Sale & Clearance Items
Items clearly marked Final Sale are not eligible for return or exchange.
Please review the product listing carefully before purchasing a final-sale item.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, misprinted, or you received the wrong product, contact us as soon as possible at contact@kawaiiesquire.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- Photographs of the packaging when relevant
We'll evaluate the issue and work to make it right.
Please keep the item and its packaging until we've finished reviewing your claim, as additional photographs or information may be required.
Starting a Return
To request a return, contact:
Please include your order number and the reason for your return.
If your return is approved, we'll provide instructions explaining how and where to send your item.
Please do not send your purchase back to the address printed on the original shipping package. Some Kawaii Esquire products are shipped directly by our production partners, and those addresses may not be authorized return locations.
Authorized returns should only be sent according to the instructions we provide after your return request has been approved.
Return Shipping
If your return is approved, we'll let you know whether a prepaid return shipping label will be provided.
For returns resulting from a Kawaii Esquire or production error, damaged product, defective product, or incorrect item, we will provide the appropriate resolution at no additional cost to you when the claim is approved.
For other eligible returns, return-shipping responsibility will be explained when your return is authorized.
Refunds
Once an eligible returned item is received and inspected, we'll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please remember that your bank or credit-card company may require additional time to process and post the refund.
Original shipping charges are generally non-refundable unless the return resulted from an error on our part or otherwise required by applicable law.
Exchanges
Because many Kawaii Esquire products are produced on demand, we may not be able to offer traditional exchanges.
If you need a different size, color, or product, contact us and we'll let you know what options are available.
Incorrect Size or Color Ordered
Please carefully review product descriptions, color choices, and size charts before placing your order.
If the correct product was produced according to the size, color, or option selected at checkout, it generally will not be considered a production defect.
If the wrong size, color, or product was produced compared with what you ordered, please contact us so we can review the issue.
Cancellations & Order Changes
Many orders enter production soon after they're placed.
If you need to cancel or change an order, contact us as quickly as possible. We cannot guarantee changes or cancellations once production has begun.
Questions?
For return, refund, or order questions, please contact:
Kawaii Esquire
A brand by Jennifer Esquire Creations
Cute With Character
Email: contact@kawaiiesquire.com