Frequently Asked Questions
Welcome to the Kawaii Esquire FAQ! Have a question before ordering? You may find the answer below. If you still need help, you're always welcome to contact us.
Who is Kawaii Esquire?
Kawaii Esquire is a creative gift and lifestyle brand by Jennifer Esquire Creations.
We create cute, cozy, quirky, theatrical, and sometimes wonderfully unexpected designs for people who like their cute with a little extra personality.
Cute With Character.
Who creates the Kawaii Esquire artwork?
Kawaii Esquire is a collaborative creative process.
Jennifer Esquire develops most of the original concepts and ideas behind the designs, develops the colors, and transforms the artwork into the finished designs you see on Kawaii Esquire products.
Many of the original illustrations are drawn by Jennifer Moran, who brings those concepts and characters to life through illustration.
Jennifer Esquire owns the artwork and develops the final compositions and product designs used throughout Kawaii Esquire.
Who makes Kawaii Esquire products?
Once our designs are complete, we work with professional production and fulfillment partners to print, manufacture, personalize, and ship many of our products.
Many items are produced especially for you after you place your order rather than being stored in large quantities in a warehouse.
Because different products may be made at different facilities, items from the same order can sometimes arrive in separate packages.
Ordering
Are your products made to order?
Many of them are!
Instead of producing large quantities of every design in advance, many Kawaii Esquire products enter production after an order is placed.
On-demand production allows us to offer more designs and product choices while reducing unnecessary excess inventory and waste.
Do you offer personalized products?
Yes. Selected Kawaii Esquire products can be personalized.
Available personalization options and instructions will appear on the individual product page.
Please double-check all names, dates, messages, photographs, and other information before submitting your order. Your personalized product will be created using the information you provide.
Can you put my photograph or artwork on a product?
Personalization options vary by product.
When customer-supplied images are accepted, you must own the image or have permission and appropriate rights to use it.
We will not knowingly reproduce material that infringes another person's intellectual property rights or content that is unlawful or otherwise prohibited by our policies.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
Because many products enter production shortly after purchase, we cannot guarantee that changes or cancellations will be possible after production begins.
Products
Will my product look exactly like the pictures?
We work to represent our products and artwork as accurately as possible.
However, small variations in color, design placement, sizing, materials, or manufacturing may occur. Your computer, tablet, or phone screen can also display colors differently from the finished physical product.
Product mockups are intended to provide a realistic representation of how the finished design will appear.
How do I choose the right size?
For clothing and other size-dependent products, please check the size chart on the individual product page before ordering.
Sizing can vary between products and manufacturers, so we recommend using the measurements provided rather than relying solely on the size you normally purchase.
How should I care for my product?
Care instructions vary depending on the material and product.
Please follow the care instructions included in the individual product description or supplied with your product. Following those instructions will help keep your Kawaii Esquire item looking its best.
Shipping
How long will my order take?
Many products require production time before shipping because they're made on demand.
Production and shipping times vary by product, destination, order volume, and time of year.
Please see our Shipping Policy for current production and estimated delivery information.
I didn't receive my entire order. Where is the rest?
Don't worry! You may receive more than one package even though you ordered everything together.
Different Kawaii Esquire products may be made at different production facilities. As products are completed, they may ship separately rather than waiting for every item in your order to be ready.
You may therefore receive multiple packages, tracking numbers, and delivery dates for a single order.
Why is my package coming from somewhere other than Georgia?
Kawaii Esquire is a brand of Jennifer Esquire Creations, based in Georgia, but we work with professional production and fulfillment partners.
Your product may be produced and shipped directly from one of their facilities.
Because of this, the shipping origin or return address printed on your package may be different from the Kawaii Esquire business location.
It's still your Kawaii Esquire order!
Do you offer free shipping?
Qualifying U.S. orders of $30 or more receive FREE Economy Shipping.
When your order qualifies, the available free-shipping option is automatically applied at checkout. No coupon code is required.
Do you ship internationally?
International shipping availability depends on the product and destination.
Available shipping options and charges will be displayed during checkout.
International customers may also be responsible for customs duties, taxes, VAT, or import fees assessed by their country.
Problems With an Order
What if my item arrives damaged, defective, or incorrect?
Please contact us promptly.
Include your order number, a description of the problem, and clear photographs showing the item and the issue. Photographs of the packaging may also be helpful.
We'll review the problem and work with our production partner when appropriate to determine the best solution.
Please don't discard the product or packaging until we've reviewed the issue.
My tracking says delivered, but I can't find my package. What should I do?
First, check around your delivery location, mailbox, porch, garage, side doors, household members, and—when appropriate—neighbors.
Review your tracking information for any carrier delivery notes as well.
Carriers occasionally mark a package as delivered shortly before it physically arrives. If you still cannot locate it, contact the carrier using your tracking information.
If you need additional help reviewing your Kawaii Esquire order, please contact us.
Returns & Exchanges
What is your return policy?
Eligible non-personalized products may be returned within 30 days of receiving your order, subject to our Return & Refund Policy.
Personalized/custom products and final-sale products have different eligibility requirements.
Please read our Refund Policy for complete terms before requesting a return.
Can I return a personalized product?
Personalized products generally cannot be returned because of a change of mind or an error in personalization information supplied by the customer.
However, if your personalized product arrives damaged, defective, or was produced incorrectly compared with the information you submitted, please contact us so we can review the issue.
Do you offer exchanges?
Because many products are made on demand, traditional exchanges may not always be available.
If you ordered the wrong size, color, or option, contact us and we'll let you know what options may be available under our current Return & Refund Policy.
Gifts
Can I send my order directly to someone as a gift?
Yes. You can enter the recipient's address as the shipping address during checkout.
Because gift messages and special packaging vary by product and production facility, please check the individual product page for any available gifting options.
Contact Us
I still have a question. How can I reach you?
We're happy to help.
Kawaii Esquire
Cute With Character
A brand by Jennifer Esquire Creations
Email: contact@kawaiiesquire.com
For questions about an existing purchase, please include your order number so we can locate your order more quickly.